Refund policy

Dream Leotard's Guarantee

If you are not completely satisfied with your purchase for any reason, return the item unworn and in perfect condition with tags attached and proof of purchase within 28 days for an exchange or refund.

When sending a return, please mark the parcel DREAM LEOTARDS CUSTOMER SERVICES, quoting your order number and the reason for your return.  Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting.

How do I Return something if I need to?

  1. Please do your best to try on, handle and repackage the items with care.  Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup , pet hairs, deodorant and perfume and have all original tags and hygiene strip attached. 
  2. Please include your proof of purchase along with the returned item to enable us to identify you and process your return as quickly as possible.  If this is not present, a written note with all your details will suffice.
  3. Dream Leotards recommends that you obtain proof of purchase from the Post Office when sending all items back to us, as we, unfortunately, can't be held responsible for any items that do not reach us.  If you return your parcel via a form of delivery that is not guaranteed, then we will accept no responsibility if the package is lost or damaged.

What is Our Return Address?

Dream Leotards Customer Services

Unit 155630,

PO Box 7169,

Poole,

BH15 9EL

 

Dream Leotards abides by and exceeds UK distance selling regulations.  Stock items ordered online may be returned up to 28 days after the date of receipt as long as they have not been worn, washed, or in any way altered from their original condition.  This does not affect a customers statutory rights or the right to return faulty goods.  

Exceptions to Refund Policy 

There are exceptions to our refunds policy for particular items.  Please note that this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.  *Personalised garments and unique designs cannot be exchanged unless faulty so please ensure you order the correct size.

*Do not remove the hygiene stickers or swing tags until you are happy with the fit of the leotards.  Leotards can only be returned if the hygiene guard has not been removed.

*We product test all our leotards and fabric with world class performers to test for durability.  Piling may occur on sublimated fabrics when it comes in contact with Velcro and any other rough surfaces.  The back/bottom area of the garment tends to pile easier than other areas.  Unfortunately this is an issue we are unable to avoid due to the nature of the fabric.

*For reasons of health, hygiene safety, we are unable to exchange the following products once worn unless the items are of unsatisfactory quality or unfit for purpose.

  • Hair accessories
  • Leotards (unless the hygiene strips and tags are in place

Returns FAQ'S

How long does a refund take? We aim to process all returns within 7-10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation email.  All refunds will be processed via the original payment method.  Please note, we are unable to contact customers as soon as your items arrives back to us, but only once your refund/exchange has been issued, 7-10 working days later.  

Can I get my shipping fees back?  We regret to inform you that any original shipping fees are non-refundable unless the error was made on our part.  In such an event, we prefer to remedy on a case to case basis to ensure the best customer service and overall customer satisfaction.  In the rare event that you do receive a defective product, please contact us at your earliest convenience.

I returned an item, and it was incorrectly refunded or replaced.  We're sorry if we've made a mistake with your exchange/refund.  Please email us to fix this.

I have received a faulty item.  We are genuinely sorry if you have received a faulty item from us.  We can only assume that this occurred during the manufacturing process and has somehow slipped through the net. Please send us a message so that we can arrange the necessary returns and replacements for you.

I have received an incorrect item in my order.  We are sorry if we have made a mistake with your order.  Please send us an email so we can fix this for you right away.

Do I have to pay for return postage?  Unfortunately, we are unable to cover return postage costs unless your item is faulty.  Customers are urged to hold on to proof of purchase as we are also not responsible for returns lost in the post.  If you paid for shipping at the time of your original order, you would not be credited the shipping cost when we receive your return.